Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。Ensure club floor guests & villa guests receive a standard service and available to assist guests and answer curies. 按照集团服务标准去服务洲际俱乐部的客人和别墅的客人，协助客人，回答客人的问询。Inspect all VIPs and club guest rooms/villas to ensure special set up have been delivered and room to be appropriate made according to the hotel standard. Coordinate with housekeepers so that the roooms/villas are allocations for expected arrivals are ready.检查所有预抵VIP客人，洲际俱乐部客人和别墅客人的房间，根据客人的特殊要求以及酒店的标准去安排房间，同客房部一起确保房间在客人抵达前已经准备好。Maintenance of guest information/history records on regular, VIP, club guests and coorporate clients and establish an ongoing rapport with them. Ensure these rapports are capped up to date in Front Office System at all times.